FAQs
Q: What forms of payment do you accept?
A: We accept all major credit cards, PayPal, Apple Pay and Google Pay.
Q: What is your shipping policy?
A: We offer free standard shipping on all orders of $75 or more. For orders under $75, shipping can vary. More information can be found under "Shipping Policy".
Q: What if the Compas don't have my size?
You're in luck! You have the option to pre-order our merch once any of our products sell out. Subscribe to our newsletter so you know the moment we restock. *Our product restocking speed is subject to demand*
Q: How long will it take for my order to arrive?
A: Orders are typically processed and shipped within 1-3 business days. Standard shipping takes 3-7 business days.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries, including Mexico and Canada. Shipping costs and delivery times vary depending on the destination.
Q: What is your return policy?
A: We do not offer refunds, but we do offer one exchange for size or store credit within 14 days of purchase. The item must be unused and in the same condition that you received it. If you received a defective or damaged item, please contact us immediately so we can assist you.
Q: How do I know what size to order?
A: Please refer to our size chart for measurements. If you have any further questions about sizing, please don't hesitate to contact us using our "Contact" page.
Q: How do I care for my product?
A: Please refer to the care instructions on the product page for specific care instructions. In general, we recommend washing items in cold water and laying them flat to dry.
Q: How do I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also log in to your account to track your order.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be used on our website.
Q: How can I contact customer support?
A: You can contact us through our website's contact form or by emailing us at info@compasonthebeat.com. We typically respond within 1-2 business days.
Q: Can I make a suggestion?
Of course! We always appreciate feedback. Let us know how we can make your experience on our website even better! You can either send us through our "Contact" page where you can fill out a quick and easy form or email us directly at info@compasonthebeat.com.